This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

When I try to load the new firefox, I get a message that I do not have certain priveleges.

  • 1 balas
  • 1 memiliki masalah ini
  • Balasan terakhir oleh cor-el

more options

You keep tempting me with updates. I run 4.0b8. When I try to put it in my application folder, I get the message that I do not have certain privileges.

You keep tempting me with updates. I run 4.0b8. When I try to put it in my application folder, I get the message that I do not have certain privileges.

Semua Balasan (1)

more options

If you get an error message that you do not have sufficient permissions to update then easiest is to trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.