This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

latest version downloaded but can't run it

  • 2 balas
  • 6 memiliki masalah ini
  • 7 kunjungan
  • Balasan terakhir oleh teeny_weeny

obsonoprincess
obsonoprincess
more options

I've downloaded the latest version several times-each time it alerts me that the new version is available. It goes to my download mgr as usual and after it finishes, it disappears without a chance to run the new version.

If I'm already fully upgraded then why does it keep asking me if I want to upgrade? OR if I'm not, what is the issue I'm dealing with?

I've downloaded the latest version several times-each time it alerts me that the new version is available. It goes to my download mgr as usual and after it finishes, it disappears without a chance to run the new version. If I'm already fully upgraded then why does it keep asking me if I want to upgrade? OR if I'm not, what is the issue I'm dealing with?

Semua Balasan (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

teeny_weeny
teeny_weeny
more options

Yeowsers! That is a bit drastic.

Sorry I can't give you a link, but try to download the file yourself.

That is: look for the version you want on this site and download it yourself. Then run it and see what happens.

Oh, be careful. I don't want you to go through what I just went through with my updates from 16 to 17.

Good luck all the same.