This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Firefox try software update everytime I start and cannot connect to the update server

  • 1 balas
  • 7 memiliki masalah ini
  • 2 kunjungan
  • Balasan terakhir oleh cor-el

yoni123
yoni123
more options

Every time I start Firefox it opens a "Software update" and then remains stay on"connecting to the update server..." forever. My OS is XP with SP3

Every time I start Firefox it opens a "Software update" and then remains stay on"connecting to the update server..." forever. My OS is XP with SP3

Semua Balasan (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you get an error message that you do not have sufficient permissions or have other problems with updating to update then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.