This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

I am unable to download most recent update.

  • 4 balas
  • 4 memiliki masalah ini
  • 2 kunjungan
  • Balasan terakhir oleh silkphoenix

more options

Window that shows downloading; progress just hangs on "connecting to server". The bar continues to move across the window, over and over again (so far for 15 minutes).This occurs on 2 different computers which are on 2 different internet connections. I've tried to download multiple times. Please Help.

Window that shows downloading; progress just hangs on "connecting to server". The bar continues to move across the window, over and over again (so far for 15 minutes).This occurs on 2 different computers which are on 2 different internet connections. I've tried to download multiple times. Please Help.

Semua Balasan (4)

more options

I noticed that you have the plug-in "BrowserPlus" installed. Try to disable it and then download again to see if that helps: Tools > Add-ons > Plug-ins


FYI, According to its website, it does not support Firefox 4, maybe that's the problem.

more options

I am sorry, forgot to include the link:


http://browserplus.yahoo.com/support/

more options

Thanks very much. I've uninstalled Browser Plus. Now, I guess I just have to wait for Firefox to attempt the update.

more options

You don't need to wait. You can go to:


Help > About Firefox and CLICK "Check for Updates".