This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Sync is not activating on my new PC - Missing account name

  • 2 balas
  • 39 memiliki masalah ini
  • 13 kunjungan
  • Balasan terakhir oleh neuralvibrance

neuralvibrance
neuralvibrance
more options

I had Firefox 6.0.2 set up on a previous PC build. I used the Sync tool within to back up my settings before reformatting. I created an account and was given a Sync key and I backed that key up. I reformatted my machine, installed a new copy of Firefox, and have had no luck gaining access to my Sync account.

I have verified that the Sync account works via the https://account.services.mozilla.com/ website, as I can log in there with no trouble.

I have followed these steps: 1) Clicked Options 2) Chose Sync 3) Clicked Set up Firefox Sync 4) Clicked "Connect" under "I already have a Firefox account" 5) Clicked "I don't have this device with me" 6) Put in my account name and password that I used to log into the account services site listed above. 7) Selected "Firefox Sync Server" 8) Pasted an exact copy of my Sync key into the Sync key field 9) Clicked Next

The system attempts to connect to the Sync server (by what I can tell) and then fails with the error "Missing account name". I would like to be able to connect to the Sync site to get all my settings back.

I had Firefox 6.0.2 set up on a previous PC build. I used the Sync tool within to back up my settings before reformatting. I created an account and was given a Sync key and I backed that key up. I reformatted my machine, installed a new copy of Firefox, and have had no luck gaining access to my Sync account. I have verified that the Sync account works via the https://account.services.mozilla.com/ website, as I can log in there with no trouble. I have followed these steps: 1) Clicked Options 2) Chose Sync 3) Clicked Set up Firefox Sync 4) Clicked "Connect" under "I already have a Firefox account" 5) Clicked "I don't have this device with me" 6) Put in my account name and password that I used to log into the account services site listed above. 7) Selected "Firefox Sync Server" 8) Pasted an exact copy of my Sync key into the Sync key field 9) Clicked Next The system attempts to connect to the Sync server (by what I can tell) and then fails with the error "Missing account name". I would like to be able to connect to the Sync site to get all my settings back.

Semua Balasan (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

There ave been problems reported with Sync.

See:

neuralvibrance
neuralvibrance Pemilik pertanyaan
more options

Thank you for the notification, cor-el. While I found the information helpful, I didn't necessarily consider it a solution. I attempted Sync usage again last night and it has apparently worked. My copy of Firefox on my new installation now has all of the Sync data it should.

Diperbarui oleh neuralvibrance pada