This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Firefox deleted my sync. Your sync recovery menus are confusing and caused me to delete data

  • 2 balas
  • 4 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh taurath

taurath
taurath
more options

I was doing a full win7 reinstall on my PC, and going through and backing up all of my application data to my secondary hard drive. I saw that there is a cloud synching feature new in firefox so wanted to try it out. Set up my account (taurath@gmail.com) with sync and said everything was saved and uploaded. Great, I thought! I do the wipe, reinstall windows. Install firefox anew, go to sync... says to log in. I log into my account, wanting to sync the new install of firefox with the synched settings/accounts. I say I don't have the device with me because I just formatted. It then generates a new key for me.. thinking it is a new device I hit reset key.. just in time to see that it is now DELETING all of my synced settings. For the love of god, whyy? Is there ANY way to get my stuff back?

I was doing a full win7 reinstall on my PC, and going through and backing up all of my application data to my secondary hard drive. I saw that there is a cloud synching feature new in firefox so wanted to try it out. Set up my account (taurath@gmail.com) with sync and said everything was saved and uploaded. Great, I thought! I do the wipe, reinstall windows. Install firefox anew, go to sync... says to log in. I log into my account, wanting to sync the new install of firefox with the synched settings/accounts. I say I don't have the device with me because I just formatted. It then generates a new key for me.. thinking it is a new device I hit reset key.. just in time to see that it is now DELETING all of my synced settings. For the love of god, whyy? Is there ANY way to get my stuff back?

Solusi terpilih

Try recovering your Firefox data from that backup of app data.
http://support.mozilla.com/en-US/kb/Recovering+important+data+from+an+old+profile

Baca jawaban ini dalam konteks 👍 0

Semua Balasan (2)

the-edmeister
the-edmeister
  • Moderator
more options

Solusi Terpilih

Try recovering your Firefox data from that backup of app data.
http://support.mozilla.com/en-US/kb/Recovering+important+data+from+an+old+profile

taurath
taurath Pemilik pertanyaan
more options

I was going through and decided to use sync instead of backing up the appdata. I've lost all the files on my drive in the wipe. My fault for losing the data, was hoping I could get it back from sync. Sync makes it way too easy to delete the data without even a warning message.