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does not print web page - 'save as' menu appears - unknown problem dialog box then appears. Only recently - does not happen in explorer??

  • 3 balas
  • 3 memiliki masalah ini
  • 11 kunjungan
  • Balasan terakhir oleh Vivek

jaclynd
jaclynd
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Try to print a webpage or selection therefrom. When 'file'- 'print' selected on Mozilla tabs, it does not work. The print menu appears but when 'print' clicked, the 'save as' menu box appears. When 'save as' is closed a dialog box appears saying 'unknown error while printing'. Cannot print webpage unless from a screensaver (ie whole screen). This has only happened recently (update maybe). Tried on Windows Explorer and all ok

Try to print a webpage or selection therefrom. When 'file'- 'print' selected on Mozilla tabs, it does not work. The print menu appears but when 'print' clicked, the 'save as' menu box appears. When 'save as' is closed a dialog box appears saying 'unknown error while printing'. Cannot print webpage unless from a screensaver (ie whole screen). This has only happened recently (update maybe). Tried on Windows Explorer and all ok

Solusi terpilih

Having checked problem existed at all locations - found idiot finger trouble. When selecting 'print' noticed that 'Printer Selected' had been changed from my normal i865 to 'Microsoft Office Document Image writer'!!!!! Once changed back all O.K. Thanks for your trouble

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Semua Balasan (3)

Vivek
Vivek
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Hi,

Please check if this happens in Safe Mode.

Problematic Extensions

Troubleshooting Extensions and Themes

Uninstalling Add-ons

Uninstalling Toolbars

jaclynd
jaclynd Pemilik pertanyaan
more options

Solusi Terpilih

Having checked problem existed at all locations - found idiot finger trouble. When selecting 'print' noticed that 'Printer Selected' had been changed from my normal i865 to 'Microsoft Office Document Image writer'!!!!! Once changed back all O.K. Thanks for your trouble

Vivek
Vivek
more options

Thank you for the helpful feedback.