We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Why is it that Suddenly when I try to watch Video like on You Tube, all I get is a black box? No buffering, NOTHING.

  • 2 balas
  • 5 memiliki masalah ini
  • 2 kunjungan
  • Balasan terakhir oleh MrNaphty

more options

As of last night, I lost the ability to watch you Tube videos using my Firefox Mozilla browser. Even You Tube videos loaded to other sites will not play (like on blogs). All appear just as a black box; not even the You Tube logo shows. Conversely, they work when I use Internet Explorer. my laptop is only one month old (IBM Think Pad). I have Windows 7 that it came with. I cleared recent history, cache, etc. nothing fixed it. Why did this suddenly happen and can you fix it or educate me on how to fix it, please. Mr. Bruce Prefer telephone: 615-498-5129

As of last night, I lost the ability to watch you Tube videos using my Firefox Mozilla browser. Even You Tube videos loaded to other sites will not play (like on blogs). All appear just as a black box; not even the You Tube logo shows. Conversely, they work when I use Internet Explorer. my laptop is only one month old (IBM Think Pad). I have Windows 7 that it came with. I cleared recent history, cache, etc. nothing fixed it. Why did this suddenly happen and can you fix it or educate me on how to fix it, please. Mr. Bruce Prefer telephone: 615-498-5129

Semua Balasan (2)

more options
more options

Thanks, I'll try it. Meanwhile, I called the sales guy at the store where I purchased my laptop one month ago and asked himitalic text' about it and he advised me to just download Google Chrome and skip the many updates I would have to do to Firefox and I did. I still like Firefox, but Chrome isn't bad and my videos PLAY!