This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Websites previously identifed as secure (green) now only appear with a grey padlock or no lock at all. Why?

  • 2 balas
  • 4 memiliki masalah ini
  • 2 kunjungan
  • Balasan terakhir oleh bitsy15

more options

My secure site icon/site identity button seems to have reclassified many sites I visit. My email login now only rates a grey padlock, and even firefox help's homepage only got a grey globe. Even when banking I had to go through multiple pages before getting a secure icon. Sometime hitting the refresh button will change a grey globe to a grey padlock. What's going on, and should I be worried about security? The problem does not seem isolated to a single website. I've already disabled a number of add-ons, but am continuing to experience this problem.

My secure site icon/site identity button seems to have reclassified many sites I visit. My email login now only rates a grey padlock, and even firefox help's homepage only got a grey globe. Even when banking I had to go through multiple pages before getting a secure icon. Sometime hitting the refresh button will change a grey globe to a grey padlock. What's going on, and should I be worried about security? The problem does not seem isolated to a single website. I've already disabled a number of add-ons, but am continuing to experience this problem.

Semua Balasan (2)

more options

Which security software (firewall, anti-virus) do you have?


Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

more options

Did this last week after reading up on some others problems - it seemed to get me to grey locks instead of globes everywhere