This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Firefox 14 repeatedly tried to update to version 15

  • 4 balas
  • 12 memiliki masalah ini
  • 10 kunjungan
  • Balasan terakhir oleh jramskov

jramskov
jramskov
more options

Hi,

I run OS X Mountain Lion which I have configured with an admin account and a non admin account for my daily work.

When the Firefox 15 update became available, I opened the "About Firefox" dialog, it downloaded the update and I hit "apply". It then tries to apply the update but when Firefox started again, I was still running version 14. I then noticed it had opened a second dialog which suggested I applied the update ASAP.

I figure it was because my user account doesn't have admin access, but I thought it would then ask for permission?

Anyway, I then switched to my admin account, started Firefox and opened the "About Firefox" dialog again to try to apply the update. Surprisingly, I couldn't do that - it didn't download any update and there was no "apply update" button. Instead it told me "Updates available at http://firefox.com".

I then downloaded the Firefox 15 manually and installed it using my admin account.

Shouldn't this "just work"?

Hi, I run OS X Mountain Lion which I have configured with an admin account and a non admin account for my daily work. When the Firefox 15 update became available, I opened the "About Firefox" dialog, it downloaded the update and I hit "apply". It then tries to apply the update but when Firefox started again, I was still running version 14. I then noticed it had opened a second dialog which suggested I applied the update ASAP. I figure it was because my user account doesn't have admin access, but I thought it would then ask for permission? Anyway, I then switched to my admin account, started Firefox and opened the "About Firefox" dialog again to try to apply the update. Surprisingly, I couldn't do that - it didn't download any update and there was no "apply update" button. Instead it told me "Updates available at http://firefox.com". I then downloaded the Firefox 15 manually and installed it using my admin account. Shouldn't this "just work"?

Semua Balasan (4)

ideato
ideato
more options

Hi jramskov,

You already do the right thing, if there is an issue with update or permissions the better way is to download and install the new version, yes it will work without problem.


thank you

jramskov
jramskov Pemilik pertanyaan
more options

Of course the right thing is to update it manually, but that's not really the issue. The issue is why didn't it update automatically?

And why was the update mechanism suddenly disabled/replaced with a link?

How many will experience the same and not update and then be using an old, insecure browser "forever" because the autoupdate failed?

Diperbarui oleh jramskov pada

ideato
ideato
more options

see : Software Update not working properly , the easiest way is to download and install the new version.


thanks again

jramskov
jramskov Pemilik pertanyaan
more options

I'm fully aware of that because I already solved the problem before posting. I'm simply curious about how Firefox is supposed to work and why it didn't provide me with the option to update in the about dialog?