Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Firefox refuses to be removed form PC using XP Pro. Why?

  • 2 balas
  • 1 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh cor-el

gwynclark
gwynclark
more options

Using control panel add/remove program facilty has no effect in removal. My on line banking page only partially loads so that I cannot acress accounts

Using control panel add/remove program facilty has no effect in removal. My on line banking page only partially loads so that I cannot acress accounts

Semua Balasan (2)

Wizzy
Wizzy
more options

If you cannot uninstall/remove that client, probably a content of Mozilla Firefox is missing, Look in Appdata both Local - LocalLow - Roamming. If a Mozilla firefox content is still there, it should work before uninstalling it. Make sure you have Mozilla as trusted program in your firewall. This problem mostly happens when it file is missing. Thank you for the report.

Diperbarui oleh Wizzy pada

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.