This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

cannot access e-bay

more options

cannot log onto e-bay - called them - they can log in so have advised mer problem with my browser

cannot log onto e-bay - called them - they can log in so have advised mer problem with my browser

Semua Balasan (3)

more options

Can you recall any changes right before this problem started, such as Firefox update, a new add-on, other new software, etc.?

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

(You also can clear Firefox's cache completely using:

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now")

(2) Remove your ebay.com cookies (save any pending work first) using either of these. While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

more options

Hi,

I have tried that - however it doesn't seem to have solved the problem - Is there anything else you can suggest ?

more options

Do you get a specific error message from eBay, or it times out, or ??

If you allowed Firefox to save your login for eBay, try removing that here:

orange Firefox button or classic Tools menu > Options > Security > "Saved Passwords"