Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Why does Firefox 17.0 on Android 4.0.4 crashes during page loading with no error message or warning even when installed to phone?

  • 4 balas
  • 7 memiliki masalah ini
  • 6 kunjungan
  • Balasan terakhir oleh Kevin

phae8
phae8
more options

I have a Sony Xperia Ion running Android 4.0.4 with Firefox 17. Firefox frequently crashes when it is installed to the phone memory. This was with sync. I then uninstalled the app, and reinstalled it, then moved it to internal memory. The app is extraordinarily slow and the keyboard only works about 1/3rd of the time when it is installed to internal memory without sync. I have not yet tried turning the sync back on. Either situation makes the app unusable. I have tried clearing the data and cache, I've tried moving it, uninstalling it, I tried culling my other apps to make more memory available. I'm at a loss.

I have a Sony Xperia Ion running Android 4.0.4 with Firefox 17. Firefox frequently crashes when it is installed to the phone memory. This was with sync. I then uninstalled the app, and reinstalled it, then moved it to internal memory. The app is extraordinarily slow and the keyboard only works about 1/3rd of the time when it is installed to internal memory without sync. I have not yet tried turning the sync back on. Either situation makes the app unusable. I have tried clearing the data and cache, I've tried moving it, uninstalling it, I tried culling my other apps to make more memory available. I'm at a loss.

Semua Balasan (4)

phae8
phae8 Pemilik pertanyaan
more options

Ok... so it has started crashing again and is actually giving me errors and sending reports to Mozilla. However, it has affected several other apps, such as messaging and google play, which will now crash unexpectedly without any warning or error message.

Kevin
Kevin
  • Moderator
more options

Would you open Firefox and type about:crashes into the address bar. There should be a list of all sent crashes there.

If you need to get the numbers/letters right click on the crash report let it load and use the share option in the menu.

phae8
phae8 Pemilik pertanyaan
more options

http://crash-stats.mozilla.com/report/index/bp-a682ac6d-501e-4796-8a64-f48282121228

http://crash-stats.mozilla.com/report/index/bp-996cc3d3-c2e0-4c74-9787-35eea2121228

http://crash-stats.mozilla.com/about/throttling

http://crash-stats.mozilla.com/report/index/bp-986e2be9-26de-4d6f-babd-4537e2121226

http://crash-stats.mozilla.com/about/throttling


Sorry for the massive delay.

Kevin
Kevin
  • Moderator
more options

Looks like our developer team is looking into the issue. I'll try to update this when there is a fix. https://bugzilla.mozilla.org/show_bug.cgi?id=785597