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I cannot access charter.net email from their homepage icon, I can with IE though. Just started happening

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  • Balasan terakhir oleh philipp

quanticomarine
quanticomarine
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I could always go to charter.net and click the email icon and it would go to email. A couple days ago it did not, I called charter and they had me try it with Internet Explorer and it works. I also tried under Firefox to do google.com and key in charter.net and they select email log it which also does not work, it just goes back after a minute to the home page for charter.net. I believe I have the current version of your product, it said this when I checked it.

I could always go to charter.net and click the email icon and it would go to email. A couple days ago it did not, I called charter and they had me try it with Internet Explorer and it works. I also tried under Firefox to do google.com and key in charter.net and they select email log it which also does not work, it just goes back after a minute to the home page for charter.net. I believe I have the current version of your product, it said this when I checked it.

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philipp
philipp
  • Moderator
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hello, please try to clear the cache & cookies from charter.net and reload the page again afterwards.

for more troubleshooting advice also see Websites don't load - troubleshoot and fix error messages.