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i do not have a firefox button and sweetpaks keeps popping up and i cannot uninstall

  • 5 balas
  • 1 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh tabestmaker

chimeron
chimeron
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i have tried to uninstall sweetpaks and it asks me to hit the firefox button. I do not have one. I uninstalled firefox and reinstalled it and the sweetpacks is still there. I have successfully uninstalled it from programs and it is no longer on internet explorer or google chrome. I need help getting rid of it from firefox I use firefox all day everyday for my business because I like the tabls and i do not know how or why sweetpaks appeared. Please help!!! Bonnie Copeland copelandbonnie@yahoo.com

i have tried to uninstall sweetpaks and it asks me to hit the firefox button. I do not have one. I uninstalled firefox and reinstalled it and the sweetpacks is still there. I have successfully uninstalled it from programs and it is no longer on internet explorer or google chrome. I need help getting rid of it from firefox I use firefox all day everyday for my business because I like the tabls and i do not know how or why sweetpaks appeared. Please help!!! Bonnie Copeland copelandbonnie@yahoo.com

Solusi terpilih

you can also access the addons manager through the tools menu or open it with the keyboard shortcut ctrl+shift+A

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Semua Balasan (5)

philipp
philipp
  • Moderator
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hello, please go to firefox/tools > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

as an alternative you can also try to reset firefox...

chimeron
chimeron Pemilik pertanyaan
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there isnt a firefox orange button

philipp
philipp
  • Moderator
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Solusi Terpilih

you can also access the addons manager through the tools menu or open it with the keyboard shortcut ctrl+shift+A

chimeron
chimeron Pemilik pertanyaan
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Thanks so very much!!! fixed and the other program is now gone!!!!!

tabestmaker
tabestmaker
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it could also be a malware try to install malwarebyte and scan your pc