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When FireFox is started, get flash of boxes white and then sceen goes black. Says at top " Search - Mozilla Firefox " No taskbar just all black.

rakljk
rakljk
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Trying to help friend. They returned from vacation. When she tried to start FireFox, the only thing it shows is a black screen. I updated her version and tried. Same result. Ininstalled FireFox from "My Computer. Downloaded FireFox and installed. Again same result. FireFox starts but after a very bried second where it show 2 blank boxes then the screen goes black. The only thing showing is the Search - Mozilla Firefox at the top left. There are nothing else to open or see.

Trying to help friend. They returned from vacation. When she tried to start FireFox, the only thing it shows is a black screen. I updated her version and tried. Same result. Ininstalled FireFox from "My Computer. Downloaded FireFox and installed. Again same result. FireFox starts but after a very bried second where it show 2 blank boxes then the screen goes black. The only thing showing is the Search - Mozilla Firefox at the top left. There are nothing else to open or see.

Solusi terpilih

Try starting Firefox in Safe Mode by holding the Shift key when double-clicking the icon.

If that helps, try disabling hardware graphics acceleration in case there is a graphics driver incompatibility.

You usually need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

orange Firefox button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

If you restart Firefox, is the issue resolved (or at least improved)?

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Semua Balasan (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Solusi Terpilih

Try starting Firefox in Safe Mode by holding the Shift key when double-clicking the icon.

If that helps, try disabling hardware graphics acceleration in case there is a graphics driver incompatibility.

You usually need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

orange Firefox button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

If you restart Firefox, is the issue resolved (or at least improved)?

rakljk
rakljk Pemilik pertanyaan
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Thanks, starting Firefox in Safe Mode works, however, do not have the option to disable graphics acceleration. The change button is grayed out. If you try and start Firefox other then in safe mode, same problem. At least it works that way.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Can you get to the Options dialog in normal mode? If the menu is unreadable, the keyboard combination for Tools > Options would be one press on each of the following keys in sequence: 

Alt t o

If the dialog is blacked out, too, then we'd have to edit a file on disk to disable the preference.