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Pelajari Lebih Lanjut

I am unable to open or open the containing folder of information I have downloaded!

  • 2 balas
  • 1 memiliki masalah ini
  • 9 kunjungan
  • Balasan terakhir oleh cor-el

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When I download a file it appears in the download list but I am unable to do anything with it or copy it to another location.

When I download a file it appears in the download list but I am unable to do anything with it or copy it to another location.

Solusi terpilih

It is possible that anti-virus software is corrupting downloaded files or is otherwise interfering with downloading files.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

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Has the file been transferred completely? Can you open the map, containing it?

see for some more details and suggestions:

Where to find and manage downloaded files in Firefox

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Solusi Terpilih

It is possible that anti-virus software is corrupting downloaded files or is otherwise interfering with downloading files.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See: