This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Is not closing down completely have to use task manager to close it. Cannot restart until this has been done, very very slow to start up

  • 5 balas
  • 28 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh kobe

Spikeyman
Spikeyman
more options

Is not closing down completely have to use task manager to close it.

Cannot restart until this has been done, very very slow to start up. V24 windows 8 64

Is not closing down completely have to use task manager to close it. Cannot restart until this has been done, very very slow to start up. V24 windows 8 64

Semua Balasan (5)

Anush A
Anush A
more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

kobe
kobe
more options

Please see the http://kb.mozillazine.org/Firefox_hangs#Hang_at_exit article at mozillazine for fixing this.

Spikeyman
Spikeyman Pemilik pertanyaan
more options

Hi tried all that it just seems to be an intermittent problem as sometimes it does close down fully sometimes not.

Thanks for taking the time though its much appreciated.

Spikeyman
Spikeyman Pemilik pertanyaan
more options

Thanks for taking the time to reply this was useful although it has not solved the problem fully.

It seems to be intermittent issue sometimes it closes fully sometimes not. Will put up with it until the next upgrade, FF does seem to like to hog resources though, sometime I.E. is better for all its Microsoft and people don't like it.

Cheers

kobe
kobe
more options

You may also wish to see if creating a new profile helps.