This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Bookmarks hierarchy crashed when I paired with mobile device.

  • 1 balas
  • 1 memiliki masalah ini
  • 10 kunjungan
  • Balasan terakhir oleh cor-el

more options

I have lost all my Bookmark's hierarchy in Bookmark Toolbar and Bookmarks Menu most of them moved to Unsorted Bookmarks.

I have lost all my Bookmark's hierarchy in Bookmark Toolbar and Bookmarks Menu most of them moved to Unsorted Bookmarks.

Semua Balasan (1)

more options

We have seen more reports with bookmarks getting corrupted when Sync is used.

Try to unlink the current sync account and try to restore the bookmarks from the most recent JSON that is still OK.

You can check also for problems with the places.sqlite database file in the Firefox profile folder in case of problems with restoring a JSON backup.