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Firefox crashes

  • 5 balas
  • 3 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh Alex_Tracer

Alex_Tracer
Alex_Tracer
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Firefox crashes just after opening of some pages.

Example of such page: https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?step=aaq-question


1) Tried to re-install Firefox

2) Completely removed old Firefox profile

3) Safe mode not helps

4) Hardware acceleration is off


Crash report example: https://crash-stats.mozilla.com/report/index/ab760868-4655-4ede-8e79-6c6142140120


Upd: Top Crashing Thread frame: EnumSoftwareMFTs

Firefox crashes just after opening of some pages. Example of such page: https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?step=aaq-question 1) Tried to re-install Firefox 2) Completely removed old Firefox profile 3) Safe mode not helps 4) Hardware acceleration is off Crash report example: https://crash-stats.mozilla.com/report/index/ab760868-4655-4ede-8e79-6c6142140120 Upd: Top Crashing Thread frame: EnumSoftwareMFTs

Diperbarui oleh Alex_Tracer pada

Solusi terpilih

Try to set the media.windows-media-foundation.enabled pref to false on the about:config page to disable the built-in HTML media player for some media files.

You can open the about:config page via the location bar.

Baca jawaban ini dalam konteks 👍 1

Semua Balasan (5)

vangelismsr
vangelismsr
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Hi Alex have you tried to see if the antivirus is causing the problem also is there any specific site that when you open the browser crash? Which antivirus to you have? whatever you need Im here to help also dont hesitate to pm me! :)

Alex_Tracer
Alex_Tracer Pemilik pertanyaan
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I've tried to completely remove antivirus. Firefox still crashes.

There are no specific site. Firefox crashes nearly on any site. However it seems that crashes depend on page content. On some pages FF always crashes. And nearly no crashes on others.

Alex_Tracer
Alex_Tracer Pemilik pertanyaan
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The link in the first post IS the example of the site where FF crashes. Here it is once again: https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?step=aaq-question

I have to use Chrome to ask for help.

cor-el
cor-el
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Solusi Terpilih

Try to set the media.windows-media-foundation.enabled pref to false on the about:config page to disable the built-in HTML media player for some media files.

You can open the about:config page via the location bar.

Alex_Tracer
Alex_Tracer Pemilik pertanyaan
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cor-el, thanks a lot! Switching "media.windows-media-foundation.enabled" to "false" helped. I'm able to use Firefox again! :)

I've even restored my old profile and still no crashes. Thanks!