This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

How can Ipermanently stop the extension DP 1815 loading? It's a parasite which loads websites and blogs with unwanted ads.

  • 8 balas
  • 3 memiliki masalah ini
  • 4 kunjungan
  • Balasan terakhir oleh canehan10

more options

For the last three days, the extension DP1815 has been loading into Firefox when I open it. It generates underscores throughout blog and web pages, and they show ads when clicked. Firstly I don't want ads and secondly it is visually very annoying. I delete DP1815 from extensions each time, but it reloads the next time I open Firefox.

How can I get rid of this permanently, please ?

For the last three days, the extension DP1815 has been loading into Firefox when I open it. It generates underscores throughout blog and web pages, and they show ads when clicked. Firstly I don't want ads and secondly it is visually very annoying. I delete DP1815 from extensions each time, but it reloads the next time I open Firefox. How can I get rid of this permanently, please ?

Semua Balasan (8)

more options

hello canehan10, if it is reappearing that indicates that there is another part of this malware active on your system outside of firefox.

run a full scan of your system with different tools like the free version of malwarebytes, adwcleaner and microsoft safety scanner to see if they can catch the malware...

more options

Solusi Terpilih

more options

Thanks all. It appears to have been solved by AdwCleaner, after the restart. I have to say to the team behind AdwCleaner that for a non-expert, knowing what to have removed or not from the registry is very daunting. Finally I opted for nothing to be removed, then ran CCleaner's registry cleaner.

I realise AdwCleaner is a free program, and thank you very much for that, but if you could find a way to give a bit of advice on cleaning the registry it would be very helpful.

Perhaps as a first step, would it be possible to highlight the items that definitely have to be removed because of what the scan has found ?
more options

please let adwcleaner remove all the instances it has found - it isn't a registry cleaner but scans for adware and browser hijackers. every entry it finds will be related to adware and should be deleted...

more options

Phillip, thank you very much, I'll run it again and do that. Perhaps a note on the screen to that effect for the timid, like me, would be helpful ...

more options

Philippe, I ran it as suggested.

However, when I tried to install Hosts Anti=PUP/Adware from the Tools tab on AdwCleaner, it was blocked by AVG. It reported

"";"Virus identified Worm/Autoit.AZCH, c:\Users\PT\AppData\Local\Temp\HOSTS_Anti-Adware.exe";"Infected"

and deleted it. Over to you ...

more options

i suspect this is a false positive, but you don't need to install this component. it's enough if you just run a one-time scan with adwcleaner.