This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Hi, When downloading mail. I a message saying that no space on my disk. There is 20.6GB. Already turned on an off the computer. Pls help

  • 5 balas
  • 45 memiliki masalah ini
  • 2 kunjungan
  • Balasan terakhir oleh RDKS

more options

Hi, I gave given a Gmail email address because I have problem downloading my mail to Thunderbird. Details: Operating system: Windows XP. Thunderbird version: 24.3.0 When trying to get mail, I get the message: "There is not enough disk space to download new messages. Try deleting old mail, emptying the Trash folder, and compacting your mail folders, and then try again." Free space on my disk is 20.6 GB. I have cleared my trash folders, and turned off and on the computer. Did not work. I worked perfectly until about 10 hours ago, before I have turned my computer off for night tome. Please help. David

Hi, I gave given a Gmail email address because I have problem downloading my mail to Thunderbird. Details: Operating system: Windows XP. Thunderbird version: 24.3.0 When trying to get mail, I get the message: "There is not enough disk space to download new messages. Try deleting old mail, emptying the Trash folder, and compacting your mail folders, and then try again." Free space on my disk is 20.6 GB. I have cleared my trash folders, and turned off and on the computer. Did not work. I worked perfectly until about 10 hours ago, before I have turned my computer off for night tome. Please help. David

Semua Balasan (5)

more options

What is the size of your Inbox and other mail folders? What is your account type - POP or IMAP?

more options

Account type: POP I did not find a quick way to see the size of my mail folders, but it should be really large as it is used for many years.

more options

My best guess is that you hit some sort of limit, either file size or no. of messages in a folder.

Take a look at the archive feature and cut your large folders into smaller pieces.

http://support.mozillamessaging.com/en-US/kb/archived-messages

Manually creating subfolders and move messages there will do the same thing. When moving a large no. of messages select the messages you want to move, then right-click - Move To.

Before doing anything else, make sure to create a full backup of your profile folder.

http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring

more options

Every mail that I get is moved to LOCAL FOLDERS in within Thunderbird. I emptied the inbox. Inbox folder properties it says "number of messages 0. size on disk 4.0 GB". It looks odd to me.

more options

Well, I have solved the problem. I suspected that the situation of having an empty account inbox of 4.0 GB size is peculiar. I used File>compact folders on the problematic empty folder, and got 251KB size zero messages folder. Now the problem disappear. Thanks to all those who tried to help.