This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Thunderbird keeps querying an old email account that has been deleted and is not listed in tools/account settingss

  • 4 balas
  • 1 memiliki masalah ini
  • 19 kunjungan
  • Balasan terakhir oleh TylerTX

TylerTX
TylerTX
more options

I have even deleted and reloaded firefox Thunderbird but it keeps trying to retrieve email from a deleted account. Where is it getting the info to try to access the account? Tools/account settings does not contain the account any longer.

Question title and first sentence edited by moderator. This question is about Thunderbird, not Firefox. aw

I have even deleted and reloaded <s>firefox</s> <sub>Thunderbird</sub> but it keeps trying to retrieve email from a deleted account. Where is it getting the info to try to access the account? Tools/account settings does not contain the account any longer. <sub>Question title and first sentence edited by moderator. This question is about Thunderbird, not Firefox. aw</sub>

Diperbarui oleh AliceWyman pada

Solusi terpilih

Something has gone rather horribly wrong. The settings that Thunderbird is using can only come from its profile, but if the account has gone from the settings and yet the account is still being accessed, then the settings page has become out of step with the true state of the profile. Note that uninstalling and reinstalling the Thunderbird program is generally ineffective as the settings are held separately in its profile folder.

I'd go to Tools|Options|Advanced>Configuration Editor and look there for references to the unwanted account and see if they can be deleted there. If that fails, I'd close Thunderbird and look through the js files in a text editor. If you do this, be sure to make backups, because if the preference files are improperly formatted, Thunderbird may fail to start.

Baca jawaban ini dalam konteks 👍 1

Semua Balasan (4)

Zenos
Zenos
more options

Let's get this clear - you said "Firefox". I take it you meant Thunderbird?

TylerTX
TylerTX Pemilik pertanyaan
more options

I stand corrected. Thunderbird is trying to connect to a deleted account and I have completely deleted and reloaded Thunderbird with no gain. The problem account does not exist in Tools/account settings.

Zenos
Zenos
more options

Solusi Terpilih

Something has gone rather horribly wrong. The settings that Thunderbird is using can only come from its profile, but if the account has gone from the settings and yet the account is still being accessed, then the settings page has become out of step with the true state of the profile. Note that uninstalling and reinstalling the Thunderbird program is generally ineffective as the settings are held separately in its profile folder.

I'd go to Tools|Options|Advanced>Configuration Editor and look there for references to the unwanted account and see if they can be deleted there. If that fails, I'd close Thunderbird and look through the js files in a text editor. If you do this, be sure to make backups, because if the preference files are improperly formatted, Thunderbird may fail to start.

TylerTX
TylerTX Pemilik pertanyaan
more options

Thank you!!!! That was it. There was a search string pointing to the deleted account and after resetting it, problem solved.

Thanks again, you're awesome!