This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Firefox crashes

  • 6 balas
  • 1 memiliki masalah ini
  • 3 kunjungan
  • Balasan terakhir oleh cor-el

more options

Crash ID: bp-a530ae88-b106-4077-ad1b-ec8dd2140326

Firefox won't open. It crashed while using it in full view mode.

Crash report:AdapterDeviceID: 0x 863 AdapterVendorID: 0x10de Add-ons: zigboom%40ymail.com:2.1.7 BuildID: 20140212131424 CrashTime: 1395853895 EMCheckCompatibility: true Email: FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1392522098 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 863GL Layers! GL Context? GL Context+ GL Layers+ Obj-C Exception data: NSInvalidArgumentException: -[BorderlessWindow unifiedToolbarHeight]: unrecognized selector sent to instance 0x11fc15d40 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 490 StartupTime: 1395853883 Theme: LavaFox_V1-Green Throttleable: 1 Vendor: Mozilla Version: 27.0.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Crash ID: bp-a530ae88-b106-4077-ad1b-ec8dd2140326 Firefox won't open. It crashed while using it in full view mode. Crash report:AdapterDeviceID: 0x 863 AdapterVendorID: 0x10de Add-ons: zigboom%40ymail.com:2.1.7 BuildID: 20140212131424 CrashTime: 1395853895 EMCheckCompatibility: true Email: FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1392522098 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 863GL Layers! GL Context? GL Context+ GL Layers+ Obj-C Exception data: NSInvalidArgumentException: -[BorderlessWindow unifiedToolbarHeight]: unrecognized selector sent to instance 0x11fc15d40 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 490 StartupTime: 1395853883 Theme: LavaFox_V1-Green Throttleable: 1 Vendor: Mozilla Version: 27.0.1 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Semua Balasan (6)

more options

You can try to disable hardware acceleration in Firefox (you need to close and restart Firefox).

  • Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available"

You can check for corrupted and duplicate fonts and other font issues:

more options

Thanks but I can't even access the menu when I try to start Firefox so this didn't help.

more options

Can you start Firefox in Safe Mode by holding down the Shift/Options key?

more options

Yes, it will now open in safe mode.

more options

I went in and disabled the hardware acceleration then closed. I tried to open it (not in safe mode) but it still crashes.

more options

Can you use the Profile Manager to create a new profile?

Try to create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem