This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

how to get back all my bookmarks and saved password after resetting my PC to Factory settings

  • 3 balas
  • 2 memiliki masalah ini
  • 4 kunjungan
  • Balasan terakhir oleh user1068417

more options

after resetting my PC to Factory setting i could not find my bookmarks and saved password pls i need help getting it back.

after resetting my PC to Factory setting i could not find my bookmarks and saved password pls i need help getting it back.

Semua Balasan (3)

more options

If you have a Mozilla Sync account, you can simply import it. If you don't, the only other way is to get the data from a backup if possible.

To get your data back from a backup, locate this folder in the backup file:

AppData\Roaming\Mozilla

and copy it to

C:\Users\[account username]\AppData\Roaming\Mozilla

If you can't do this, then there's no way to get that data back.

more options

Firefox normally creates backup files for those things. Also, look on your desktop for a folder called; Old Firefox.

more options

Firefox creates that backup folder when you reset firefox to the factory defaults. Resetting the PC does not.