This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Why do messages from senders in my Address Book that I have continually marked as Not Junk always get moved from my Inbox to my Junk folder every time I view?

  • 1 balas
  • 4 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh gk0moz

rowinator
rowinator
more options

I get daily emails from a specific source. I've added the address that these emails come from to my Address Book. I've ensured the whitelist is set up to prevent these from going to my Junk folder. I've continually marked them as Not Junk. The e-mails show up in my inbox, but when I view them, it displays the message for 5 seconds tops, then transfers it to my Junk folder. I have to then go to my junk folder, mark it as Not Junk (which I've been doing every day for a week now), which then moves it back to my Inbox where I can view it.

I don't understand why these messages keep getting moved to my Junk folder, though. In Address Book and I've marked them as Not Junk. Frankly, this has become really stupid and annoying.

I get daily emails from a specific source. I've added the address that these emails come from to my Address Book. I've ensured the whitelist is set up to prevent these from going to my Junk folder. I've continually marked them as Not Junk. The e-mails show up in my inbox, but when I view them, it displays the message for 5 seconds tops, then transfers it to my Junk folder. I have to then go to my junk folder, mark it as Not Junk (which I've been doing every day for a week now), which then moves it back to my Inbox where I can view it. I don't understand why these messages keep getting moved to my Junk folder, though. In Address Book and I've marked them as Not Junk. Frankly, this has become really stupid and annoying.

Semua Balasan (1)

gk0moz
gk0moz
more options

Hi rowinator,

I assume, you've activated the thunderbirtd junk-filter? Or do you use your own filters? May be there's another filter, executed afterwards, that marks the mail as junk? You can have a look into the filterlog.html in your TB folder, there you can see if one of your own filters caught this mails.

regards georg