Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

after update i could not run mozilla firefox...

  • 2
  • 1 nwere nsogbu anwere nsogbu a
  • 10 views
  • Nzaghachi ikpeazụ nke cor-el

more options

I updated the mozilla firefox, but not able to open(run) the mozilla firefox. Till i update it,i was able to use firefox.

I updated the mozilla firefox, but not able to open(run) the mozilla firefox. Till i update it,i was able to use firefox.

All Replies (2)

more options

Does Firefox not start in Safe Mode?

  • Click the Windows logo on the taskbar to bring up the Start Menu.
  • In the search box, type firefox.exe -safe-mode and press Enter.
  • If the little Firefox Safe Mode window pops up, click the Start in Safe Mode button.

If Firefox doesn't start in Safe Mode, does the profile manager start? If yes, create a new profile and try starting Firefox in that profile.

Use the Profile Manager to create and remove Firefox profiles


Also see:

Firefox won't start - find solutions

Firefox does not work - Common fixes to get you back up and running

more options

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to internet for Firefox and the plugin-container process and the updater process.

See: