How to delete sub folders which contain no emails
On transferring my emails from Outlook to Thunderbird, all went fine except for many new folders showing on the left-hand side which are entitled "Inbox", "Sent items" etc, but all followed by several number 1s! None of these folders contain any emails and I am having difficulty deleting the folders themselves as I get a message "The current command did not succeed. The mail service for account **** responded: Source folder is not found".
Any help would be appreciated.
All Replies (4)
Can you provide a screenshot of your folder pane?
http://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem
Thank you for your reply. Here is a screenshot of what it's doing.
Kind regards
/Users/danielleball/Desktop/Screen Shot 2014-05-21 at 17.02.01.png
Not sure this will help, but a couple of things to try (this with a PC - Mac must have some variant on this but I can't tell you about it):
1. Right-click on the folder on the left-hand sidebar, and select "Delete" - this will put the folder in the Trash, from where you can either repeat this process, or simply "Empty Trash".
2. If this fails, find the subdirectory (deeply buried! - actually, if you right-click on the folder name in T'bird, on the left sidebar, and select "Properties" it will give you the complete path) on your computer that contains your "mail" files and folders. You may find both a folder that appears empty, and one or two files), and delete everything with that filename from your computer. (There, Thunderbird - get around THAT one!!)
Good luck! Let me know if it works. - Martha
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Unfortunately the screenshot is missing in your post.