This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

why are crash reports being submitted when the Enable Crash Reporter option is not checked

  • 2
  • 2
  • 2 views
  • Nzaghachi ikpeazụ nke FredMcD

tbird1
tbird1
more options

In trying to view what was going on with a crash I checked in about:crashes. This led to a list of links with a date and time titled Submitted Crash Reports. Clicking on one leads me to a link with all the details at https://crash-stats.mozilla.com. Why isn't this information on my machine rather than your site?

I do not have the Crash Reporter enabled. It would seem Firefox is ignoring my settings and sending these to you. Why?

In trying to view what was going on with a crash I checked in about:crashes. This led to a list of links with a date and time titled Submitted Crash Reports. Clicking on one leads me to a link with all the details at https://crash-stats.mozilla.com. Why isn't this information on my machine rather than your site? I do not have the Crash Reporter enabled. It would seem Firefox is ignoring my settings and sending these to you. Why?

All Replies (2)

Andrew
Andrew
  • Moderator
more options

The crash reports are definitely at Mozilla as well. You have a record of what has been sent, when and what that report is about so you know about your crash as Mozilla is about being open. Your report will reach a developer or somebody eventually.

However, if you would love us to investigate and help you troubleshoot your crashing, please follow these steps:

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
more options

Please update your Shockwave Flash