This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 nzaghachinzaghachi
  • 2
  • 7 views
  • Nzaghachi ikpeazụ nke Aman Routh

more options

Firefox continuously crashes. May be a problem with my adapter but I don't know for sure. Can I get some help on the subject?

Also as reference my last 5 crash report logs are as follows

1. Crash ID: bp-46412aa6-a88a-4dc5-b3f2-9d49e2140820 2. Crash ID: bp-24588a66-0283-41e2-b7a0-535292140820 3. Crash ID: bp-6df462e8-7216-4da1-a377-8284a2140820 4. Crash ID: bp-50d8da44-0582-4f9a-b6a9-fa9a62140820 5. Crash ID: bp-36b8c176-e7e6-4d43-80a8-baa262140820

Firefox continuously crashes. May be a problem with my adapter but I don't know for sure. Can I get some help on the subject? Also as reference my last 5 crash report logs are as follows 1. Crash ID: bp-46412aa6-a88a-4dc5-b3f2-9d49e2140820 2. Crash ID: bp-24588a66-0283-41e2-b7a0-535292140820 3. Crash ID: bp-6df462e8-7216-4da1-a377-8284a2140820 4. Crash ID: bp-50d8da44-0582-4f9a-b6a9-fa9a62140820 5. Crash ID: bp-36b8c176-e7e6-4d43-80a8-baa262140820

All Replies (1)

more options

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

   http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ 

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

   Malwarebytes' Anti-Malware:
   http://www.malwarebytes.org/mbam.php
   AdwCleaner:
   http://www.bleepingcomputer.com/download/adwcleaner/
   http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
   SuperAntispyware:
   http://www.superantispyware.com/
   Microsoft Safety Scanner:
   http://www.microsoft.com/security/scanner/en-us/default.aspx
   Windows Defender:
   http://windows.microsoft.com/en-us/windows/using-defender
   Spybot Search & Destroy:
   http://www.safer-networking.org/en/index.html
   Kasperky Free Security Scan:
   http://www.kaspersky.com/security-scan 

You can also do a check for a rootkit infection with TDSSKiller.

   Anti-rootkit utility TDSSKiller:
   http://support.kaspersky.com/5350?el=88446 

See also:

   "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked