This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why can't I use google on Firefox?

  • 2
  • 1 nwere nsogbu anwere nsogbu a
  • 28 views
  • Nzaghachi ikpeazụ nke MattJB

more options

I can open google.co.nz and get to the homepage. When I try to do a search, I get an Untrusted Connection error.

When I try to add an exception, I view the certificate and it comes from google. Firefox's error message then tells me the site has a valid, verified certificate and there is no need to add an exception. The "confirm exception" and "permanently store exception" options are grayed out so cannot be clicked.

When I go back to google, I get the same Untrusted Connection error.

I can open google.co.nz and get to the homepage. When I try to do a search, I get an Untrusted Connection error. When I try to add an exception, I view the certificate and it comes from google. Firefox's error message then tells me the site has a valid, verified certificate and there is no need to add an exception. The "confirm exception" and "permanently store exception" options are grayed out so cannot be clicked. When I go back to google, I get the same Untrusted Connection error.

All Replies (2)

more options

It may happen when your Computer Clock is not set properly, check with it and synchronise your Clock with internet Time

more options

That's a seriously random cause and effect...

but not the case, "this computer is set to automatically synchronise with time.windows.com"