This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Login into Add-Ons not working

  • 2
  • 1 nwere nsogbu anwere nsogbu a
  • 19 views
  • Nzaghachi ikpeazụ nke Rotozaza

Rotozaza
Rotozaza
more options

I can't create the same account, as it's taken.

But I also cant login in Add-Ons using my support account?

https://addons.mozilla.org/en-US/firefox/users/login

I can't create the same account, as it's taken. But I also cant login in Add-Ons using my support account? https://addons.mozilla.org/en-US/firefox/users/login

Asịsa ahọpụtara

Yes they are separate accounts. You may have to recover the password of the addon account.

Gụọ azịza a na nghọta 👍 2

All Replies (2)

guigs
guigs
more options

Asịsa Ahọpụtara

Yes they are separate accounts. You may have to recover the password of the addon account.

Rotozaza
Rotozaza Jụọ onye nwe ya ajụjụ
more options

Thank you. I realized that after changing email of support.

In the meantime I was able to login Add-Ons using an email address containing a +. As I'm used to that many struggle with that, I assumed wrong. Confirmation ended in spam, sorry to bother.