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Why is my password and username not working?

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I set my account up, ended up forgetting my password. Reset like I had to. Afterwhich, the new password was never excepted. Reset it a number of times and got the same result. NO CONNECTION

I set my account up, ended up forgetting my password. Reset like I had to. Afterwhich, the new password was never excepted. Reset it a number of times and got the same result. NO CONNECTION

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Is this the password for Firefox Sync, or another Mozilla service or website? I'm not clear on what kind of account it is.