This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

firefox missing intermediate certificates?

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 4 views
  • Nzaghachi ikpeazụ nke philipp

RajuDatar1
RajuDatar1
more options

the symantec intermediate certificate is missing in Firefox (or is not getting updated) so they get certificate cannot be verified error.

Here is the subject: CN = Symantec Class 3 EV SSL CA - G3 OU = Symantec Trust Network O = Symantec Corporation C = US

PLEASE have this certificate in the certificate store so that SSL Certificates can be verified and no error message on the SSL handshake.

the symantec intermediate certificate is missing in Firefox (or is not getting updated) so they get certificate cannot be verified error. Here is the subject: CN = Symantec Class 3 EV SSL CA - G3 OU = Symantec Trust Network O = Symantec Corporation C = US PLEASE have this certificate in the certificate store so that SSL Certificates can be verified and no error message on the SSL handshake.

All Replies (1)

philipp
philipp
  • Moderator
more options

hello RajuDatar1, it's the nature of intermediate certificates that they are not included in a browser's root trust store. therefore a web-server has to specify the full path of the certificate chain starting from the server cert to the intermediate cert back to the root cert. if it fails to do so, the browser might show an "untrusted connection" error page.

you can check the correct certificate chain of a website with an online tool like https://ssltools.websecurity.symantec.com/checker/views/certCheck.jsp