This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I'm using XP: What is the latest version of Shockwave that I should be using?

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke the-edmeister

more options

I keep getting messages that shockwave has quit working. It asks if I want to continue and not. I never know what to do. And, lately I've getting messages that my version of shockwave is old and out of date. Thank you.

I keep getting messages that shockwave has quit working. It asks if I want to continue and not. I never know what to do. And, lately I've getting messages that my version of shockwave is old and out of date. Thank you.

All Replies (1)

more options

You're More System Details is showing 4 Flash Plugins for Firefox to use. Shockwave Flash 11.5 r502 Shockwave Flash 11.3 r300 Shockwave Flash 11.2 r202 Shockwave Flash 16.0 r0

First, grab the Adobe uninstaller from here to get rid of them all: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Then download the latest Flash Plugin version [when using Firefox] from here: https://www.adobe.com/products/flashplayer/distribution3.html Scroll down that page about 3/4 of the way towards the bottom to the Extended Support Release - Flash Player 13.0.0.269 which probably the best for WinXP.

Run the Flash uninstaller program, then reboot your PC. Then install the Plugin version of Flash. So you'll have a clean installation of Flash for Firefox.