This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Since download of Firefox Hello desktop & laptop both on Windows 7 are very slow even after refresh, download history removed and anti virus software turned off

  • 3
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke Mi8k6e

Mi8k6e
Mi8k6e
more options

Since download of Firefox Hello my home desktop & laptop, both on Windows 7, are very slow to open. I have refreshed firefox, removed download history and turned off the anti virus software in extensions. All the plugins are up to date. Can we revert back to Firefox without Firefox Hello?

Since download of Firefox Hello my home desktop & laptop, both on Windows 7, are very slow to open. I have refreshed firefox, removed download history and turned off the anti virus software in extensions. All the plugins are up to date. Can we revert back to Firefox without Firefox Hello?

All Replies (3)

user633449
user633449
more options

Firefox Hello is simply a wrapper for technology already in Firefox, it doesn't negatively impact performance if you aren't using it. Are you saying that your entire computer is slow or just Firefox?

Mi8k6e
Mi8k6e Jụọ onye nwe ya ajụjụ
more options

Only Firefox is slow. Opening task manager during Firefox opening process shows very high cpu usage.

Mi8k6e
Mi8k6e Jụọ onye nwe ya ajụjụ
more options

Automatic update to 36.0.1 on March 9th has cured the issue. Thanks.