This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox very slow and Thunderbird not responding with new HP laptop.

  • 1 nzaghachinzaghachi
  • 5
  • 11 views
  • Nzaghachi ikpeazụ nke FredMcD

more options

I recently purchased a new HP laptop with Windows 8. I had been using Firefox and Thunderbird on both my old laptop and desktop with no problem. However, since trying to use both on my new machine, Firefox has slowed down to the point of making it impractical to use. And whenever I log into Thunderbird, it takes at least 10 minutes and more before Thunderbird becomes responsive.

Has anyone else experienced this problem? Are there any solutions?

I recently purchased a new HP laptop with Windows 8. I had been using Firefox and Thunderbird on both my old laptop and desktop with no problem. However, since trying to use both on my new machine, Firefox has slowed down to the point of making it impractical to use. And whenever I log into Thunderbird, it takes at least 10 minutes and more before Thunderbird becomes responsive. Has anyone else experienced this problem? Are there any solutions?

All Replies (1)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia