Gray loading screen on youtube videos
When i try to play YouTube videos, there is just a gray screen in the video box and the loading icon just continually spins. When I pause it, the loading icon goes away. There is no error message. YouTube videos work on Chrome. It is not a black screen, it is clearly gray. YouTube updated or something, and I think it might have something to do with this
Asịsa ahọpụtara
Hello there,
I suggest trying the "Refresh Firefox" feature which usually fixes most problems. https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
The "Refresh" feature works by creating a new profile folder for you while saving your most important data.
If the above won't work then you can go ahead and reinstall Firefox.
Give those steps a try and see if the issue still persists!
Hope this helps!
Gụọ azịza a na nghọta 👍 1All Replies (2)
Asịsa Ahọpụtara
Hello there,
I suggest trying the "Refresh Firefox" feature which usually fixes most problems. https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
The "Refresh" feature works by creating a new profile folder for you while saving your most important data.
If the above won't work then you can go ahead and reinstall Firefox.
Give those steps a try and see if the issue still persists!
Hope this helps!
Refresh Firefox {web link} is a LAST RESORT ! !
Refresh Firefox - reset add-ons and settings
If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs. Your ------------------------------ System Details shows;
Installed Plug-ins
Shockwave Flash 17.0 r0
Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634 Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153 Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
Having more than one version of a program may cause issues.
Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.
Flash Player Version 17.0.0.169
https://www.adobe.com/products/flashplayer/distribution3.html
Shockwave Director Version 12.1.7.157 http://get.adobe.com/shockwave/