This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Can't give my child access to Facebook with Parental Controls on and Facebook set as an allowed site

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke philipp

PHD77
PHD77
more options

I set up a computer (dell windows 8 laptop) for my child. I have parental controls on, however have Facebook set as an allowed site.

When I try to access Facebook through Firefox on my child's account, it says it is not a trusted site and won't let me go further. I can, however, access Facebook (my child's account) just fine from my account (admin) on the computer.

These are the technical details provided: facebook.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. (Error code: sec_error_unknown_issuer)

Saw some info on adding the additional root certificate, but it was not clear, and I did not fully understand.

All help appreciated!

I set up a computer (dell windows 8 laptop) for my child. I have parental controls on, however have Facebook set as an allowed site. When I try to access Facebook through Firefox on my child's account, it says it is not a trusted site and won't let me go further. I can, however, access Facebook (my child's account) just fine from my account (admin) on the computer. These are the technical details provided: facebook.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. (Error code: sec_error_unknown_issuer) Saw some info on adding the additional root certificate, but it was not clear, and I did not fully understand. All help appreciated!

All Replies (1)

philipp
philipp
  • Moderator
more options

hi PHD77, setting this family safety option for an account results in ms intercepting secure connections to some common sites like google, facebook, youtube and others. for this to work in firefox, you'd first have to install the certificate of ms family safety into the browser's trust store. therefore while using firefox in the affected account, click on this link, check the box to Trust this CA to identify web sites & confirm the change.

alternatively you'd have to follow the manual steps provided in the micorosft knowledge base article covering that issue at https://support.microsoft.com/en-us/kb/2965142 (in the section about firefox).