This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

After trying all the support suggestions, I still cannot add my new email account to Thunderbird--is there a person to talk with?

  • 4
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke Matt

Bill3
Bill3
more options

I am trying to add my new email account to Thunderbird. I have tried automatically and manually doing this. I have deleted the account and tried again. I am using all the proper settings as checked online, through Mozilla support, and with IT colleagues. My new account is in Google Apps, if that helps. I am using Thunderbird 38.3.

The error message suggests that my username or password is invalid. However, I can access the mail account fine through the web. But I need it in Thunderbird with my other accounts.

I wish Mozilla Thunderbird had a call center to walk this problem through. Help, anyone?

I am trying to add my new email account to Thunderbird. I have tried automatically and manually doing this. I have deleted the account and tried again. I am using all the proper settings as checked online, through Mozilla support, and with IT colleagues. My new account is in Google Apps, if that helps. I am using Thunderbird 38.3. The error message suggests that my username or password is invalid. However, I can access the mail account fine through the web. But I need it in Thunderbird with my other accounts. I wish Mozilla Thunderbird had a call center to walk this problem through. Help, anyone?

All Replies (4)

Zenos
Zenos
more options

I'd suggest a visit to your gmail account settings, on the web. It may be waiting for you to authenticate yourself.

What have you enabled or chosen for the account security? Are you using OAuth2? Or the two-factor business using a phone? Have you been asked to enable Thunderbird as a "less secure application"?

Bill3
Bill3 Jụọ onye nwe ya ajụjụ
more options

I've done that. I have a simple password authentication, imap is enabled. No request from gmail to authenticate or enable Thunderbird specifically.

This is the first email account created originally in Google Apps. I have other google mail accounts created earlier and these are no problem.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Usually errors about user name and password being invalid stem from an anti virus program blocking the communication pathways.

Try creating your accountin the operating system safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Have you seen this https://support.google.com/mail/answer/77654?hl=en