This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

My junk mail folder disappears every time Thunderbird is started.

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 15 views
  • Nzaghachi ikpeazụ nke Matt

brbstellar
brbstellar
more options

I change the Junk options each time to get back the junk mail folder. However, when I start Thunderbird it is removed and I have to go back to options for junk mail and reselect the junk mail folder. This just started happening a couple of days ago.

I change the Junk options each time to get back the junk mail folder. However, when I start Thunderbird it is removed and I have to go back to options for junk mail and reselect the junk mail folder. This just started happening a couple of days ago.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

To diagnose problems with Thunderbird, try the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.