Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Spam (and political ad) immediately return after being deleted

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke Zenos

Definer
Definer
more options

Using 38.5.1. I have a recent problem with spam and political ads. They go into my suspect mail folder (using an earthlink IMAP account). When I go into that folder in Thunderbird these emails can't be moved, deleted, or marked as junk.

When I try to drop and drag them to the trash folder that disappear and within a second or two reappear in the folder. I mark them as junk, they disappear, and then immediately reappear in the folder. I try to delete them using the delete button and they reappear. If I try a bulk delete (marking a number of messages and then deleting) only those particular messages pop right back up.

The amount of time is takes for this to happen makes me think that it happening locally and not at the server (i.e., the not a server check being done between the deletion and the message reappearing). Is something set in the email to prevent it's deletion or movement? If so, how can I "defeat it?"

Using 38.5.1. I have a recent problem with spam and political ads. They go into my suspect mail folder (using an earthlink IMAP account). When I go into that folder in Thunderbird these emails can't be moved, deleted, or marked as junk. When I try to drop and drag them to the trash folder that disappear and within a second or two reappear in the folder. I mark them as junk, they disappear, and then immediately reappear in the folder. I try to delete them using the delete button and they reappear. If I try a bulk delete (marking a number of messages and then deleting) only those particular messages pop right back up. The amount of time is takes for this to happen makes me think that it happening locally and not at the server (i.e., the not a server check being done between the deletion and the message reappearing). Is something set in the email to prevent it's deletion or movement? If so, how can I "defeat it?"

All Replies (1)

Zenos
Zenos
more options

I get something similar with an Exchange (or Office365) account. My solution is to move the messages out of the server's reach by moving them to Trash or Junk (as appropriate) in Local Folders.

IMAP is an "always on" service; messages can be pushed both ways and in pretty short order. You'd probably need to inspect logs or run Wireshark to check if there was any server involvement.