This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot access gmail account

  • 1 nzaghachinzaghachi
  • 2
  • 2 views
  • Nzaghachi ikpeazụ nke FredMcD

more options

Recently switched to Firefox and am happy with everything except I can no longer access my gmail account. Whenever I try I get a google message that says they have detected a problem with my cache or cookies and give two things to try. First they say to clear the cache and then they say to enable cookies. I have done both of them to no avail. The google website is no further help. I am using Windows 7. I would appreciate help in simple step by step directions! At the moment I'm convinced it is google taking out revenge on people who don't want to use Chrome!

Recently switched to Firefox and am happy with everything except I can no longer access my gmail account. Whenever I try I get a google message that says they have detected a problem with my cache or cookies and give two things to try. First they say to clear the cache and then they say to enable cookies. I have done both of them to no avail. The google website is no further help. I am using Windows 7. I would appreciate help in simple step by step directions! At the moment I'm convinced it is google taking out revenge on people who don't want to use Chrome!

All Replies (1)

more options