Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Flash player issue

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke FredMcD

aristidv
aristidv
more options

Hello to all, I have a Windows 10 computer and 64-bit Nvidia graphics card GTX 970, with operating system, drivers and firefox all updated. No plugins and add-ons. I have a problem with flash player video with Firefox (no problem with other browsers) classical screen "is a crash occurred in the Adobe Flash plugin" appears.

Several forum say try to remove hardware acceleration. In Firefox options I tried to uncheck the hardware acceleration, but then when I check on Flash Player window settings, hardware acceleration check box is always enabled and if I click to remove the tick is not selectable.

I also tried it in about: config setting true: gfx.direct2d.disabled layers.acceleration.disabled and then re-initialize the plugins database, reinstalling Flash, but the hardware acceleration check box is always enabled, no chance 'to deselect.

Important: If I uninstall Flash, the video works.

There 's a way to use flash?

Thank you.

A. Veneziano

Hello to all, I have a Windows 10 computer and 64-bit Nvidia graphics card GTX 970, with operating system, drivers and firefox all updated. No plugins and add-ons. I have a problem with flash player video with Firefox (no problem with other browsers) classical screen "is a crash occurred in the Adobe Flash plugin" appears. Several forum say try to remove hardware acceleration. In Firefox options I tried to uncheck the hardware acceleration, but then when I check on Flash Player window settings, hardware acceleration check box is always enabled and if I click to remove the tick is not selectable. I also tried it in about: config setting true: gfx.direct2d.disabled layers.acceleration.disabled and then re-initialize the plugins database, reinstalling Flash, but the hardware acceleration check box is always enabled, no chance 'to deselect. Important: If I uninstall Flash, the video works. There 's a way to use flash? Thank you. A. Veneziano

All Replies (1)

FredMcD
FredMcD
more options

Without flash, a clip could not play. However, many websites now use the html5player.

See if any of these links can help; https://support.mozilla.org/en-US/search?w=1&q=html5+player