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you're not sending a password change to my other email address!

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  • Nzaghachi ikpeazụ nke Ladhswe

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I can't remember my password - when I ask you to send a password change to my alternative email address, nothing happens. I've asked three times now and still no email. Thank you

I can't remember my password - when I ask you to send a password change to my alternative email address, nothing happens. I've asked three times now and still no email. Thank you

Asịsa ahọpụtara

Hi Avril, is this a password for a Mozilla site/service, or for your email account? We don't have any connection with email service providers.

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Asịsa Ahọpụtara

Hi Avril, is this a password for a Mozilla site/service, or for your email account? We don't have any connection with email service providers.

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Hi, as far as I can see Thunderbird has updated and now I have to sign in again in order to access my emails. I can't remember the password so it asked if it could send a new password creation link to my email address. I put a hotmail address in and thought it would send it there but so far no luck. So in short yes, it was for my Mozilla/Thunderbird email address.

Thanks,

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Im sorry - it seems I can get into my emails - just restarted the computer. Thanks very much for your time today,

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There is no such thing as a Thunderbird address. Email providers issue email addresses and administer your email password. Thunderbird is client software and not a provider. Do not confuse this forum with your email account. They have nothing to do with each other.

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Obviously the problem starts with USERNAME, you cant use your mailadress as username. Then you ask Mozilla for a username and they promise to send a mail, but they don´t. If you use some other name as username without an @ and ask for a new password they will send you a mail so you can define your password. If you use gmail , the password for Thunderbird is obviously the password you used to start the gmail account.