This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Email received claiming to be from Mozilla advising that I encrypt my information. Is this genuine?

more options

I received an email today claiming to be from Mozilla advicing me to encrypt my data. Is this a genuine Mozilla email or someone trying to scam me into encryption for them to then charge to have the encryption removed?

I received an email today claiming to be from Mozilla advicing me to encrypt my data. Is this a genuine Mozilla email or someone trying to scam me into encryption for them to then charge to have the encryption removed?

Asịsa ahọpụtara

Yes, it did come from mozilla@e.mozilla.org and so I will take it to be genuine and consider taking their recommendation to encrypt my files. Thank you for your help. Shushking

Gụọ azịza a na nghọta 👍 4

All Replies (2)

more options

hi, if you have signed up to receive newsletters from mozilla it's probably genuine. those are sent out from the address mozilla@e.mozilla.org and contain clear credits and a possibility to unsubscribe at the end.

more options

Asịsa Ahọpụtara

Yes, it did come from mozilla@e.mozilla.org and so I will take it to be genuine and consider taking their recommendation to encrypt my files. Thank you for your help. Shushking