This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

import/export menu has import options greyed out

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke Zenos

more options

I am trying to migrate emails from windows live mail to Thunderbird. I have installed 45.2.0 of Thunderbird, and the latest add-on for import/export. Under tools i can click on the main import/export fly-out, but all the import options are greyed out. Can anyone suggest how to get these options enabled.

Much thanks.

I am trying to migrate emails from windows live mail to Thunderbird. I have installed 45.2.0 of Thunderbird, and the latest add-on for import/export. Under tools i can click on the main import/export fly-out, but all the import options are greyed out. Can anyone suggest how to get these options enabled. Much thanks.

Asịsa ahọpụtara

I think you may need to select a suitable folder to import into before you are allowed to start the import process. Local Folders is the usual safe bet here.

Gụọ azịza a na nghọta 👍 1

All Replies (1)

more options

Asịsa Ahọpụtara

I think you may need to select a suitable folder to import into before you are allowed to start the import process. Local Folders is the usual safe bet here.