Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Firefox isn't working when open websites, but internet connection is fine

  • 1 nzaghachinzaghachi
  • 5
  • 4 views
  • Nzaghachi ikpeazụ nke FredMcD

sarahdoll
sarahdoll
more options

Firefox won't work when open the website of wordpress here is my website http://happybirthdaylines.com/awesome-birthday-wishes-niece-2017/ to the internet or load any of the pages. The internet connection is fine. IE is working, though it does get a bit slow sometimes and I can't seem to download anything.

I've checked: 1.)Anti-Virus software - no threats found 2.)Firefox Setting: It's directly connected to the internet; no manual proxy setting. 3.)Firewall is not blocking Firefox

Any ideas what might be the problem?

Firefox won't work when open the website of wordpress here is my website http://happybirthdaylines.com/awesome-birthday-wishes-niece-2017/ to the internet or load any of the pages. The internet connection is fine. IE is working, though it does get a bit slow sometimes and I can't seem to download anything. I've checked: 1.)Anti-Virus software - no threats found 2.)Firefox Setting: It's directly connected to the internet; no manual proxy setting. 3.)Firewall is not blocking Firefox Any ideas what might be the problem?

Edeziri site na sarahdoll

All Replies (1)

FredMcD
FredMcD
more options

Nice, very nice.

I had no problem with the link. Is the problem on one computer, several, many?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Then restart. Poke around safe websites. Are there any problems?