This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Firefox isn't working when open websites, but internet connection is fine

  • 1 nzaghachinzaghachi
  • 5
  • 3 views
  • Nzaghachi ikpeazụ nke FredMcD

sarahdoll
sarahdoll
more options

Firefox won't work when open the website of wordpress here is my website http://happybirthdaylines.com/awesome-birthday-wishes-niece-2017/ to the internet or load any of the pages. The internet connection is fine. IE is working, though it does get a bit slow sometimes and I can't seem to download anything.

I've checked: 1.)Anti-Virus software - no threats found 2.)Firefox Setting: It's directly connected to the internet; no manual proxy setting. 3.)Firewall is not blocking Firefox

Any ideas what might be the problem?

Firefox won't work when open the website of wordpress here is my website http://happybirthdaylines.com/awesome-birthday-wishes-niece-2017/ to the internet or load any of the pages. The internet connection is fine. IE is working, though it does get a bit slow sometimes and I can't seem to download anything. I've checked: 1.)Anti-Virus software - no threats found 2.)Firefox Setting: It's directly connected to the internet; no manual proxy setting. 3.)Firewall is not blocking Firefox Any ideas what might be the problem?

Edeziri site na sarahdoll

All Replies (1)

FredMcD
FredMcD
more options

Nice, very nice.

I had no problem with the link. Is the problem on one computer, several, many?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Then restart. Poke around safe websites. Are there any problems?