This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

User opens known safe email and deleted junk email displays

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke christ1

more options

My user has two accounts, one personal and one for our company's general email account, both active in the same Thunderbird client. Starting about 3 days ago the problem started happening. The issue is that he will delete junk emails from the general email account. He then goes and opens a known safe email from his personal account and one of two things will occur. The first is that the last deleted junk mail displays (although the header information shows the safe email information), or several of the past deleted junk emails will cycle through the window. If he re-clicks on the known safe email, then the safe email displays. This happens several times a day.

A Windows Defender scan shows no issues.

Any thoughts?

My user has two accounts, one personal and one for our company's general email account, both active in the same Thunderbird client. Starting about 3 days ago the problem started happening. The issue is that he will delete junk emails from the general email account. He then goes and opens a known safe email from his personal account and one of two things will occur. The first is that the last deleted junk mail displays (although the header information shows the safe email information), or several of the past deleted junk emails will cycle through the window. If he re-clicks on the known safe email, then the safe email displays. This happens several times a day. A Windows Defender scan shows no issues. Any thoughts?

Asịsa ahọpụtara

Try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Gụọ azịza a na nghọta 👍 1

All Replies (1)

more options

Asịsa Ahọpụtara

Try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder