This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Thunderbird has 'lost' my server password and will not get mail

  • 1 nzaghachinzaghachi
  • 2
  • 1 view
  • Nzaghachi ikpeazụ nke Onno Ekker

Sunrise43
Sunrise43
more options

after the last upgrade of Thunderbird it 'lost' my server password and did not show up any where. I have a record of P/W and it has vanished from everything except my Gmail account. I use Mailwasher Pro and Benign. server pass word is there but will not work Mozilla error msg only . I tried re placing in the password login screen and it will not even save the correct P/W.

after the last upgrade of Thunderbird it 'lost' my server password and did not show up any where. I have a record of P/W and it has vanished from everything except my Gmail account. I use Mailwasher Pro and Benign. server pass word is there but will not work Mozilla error msg only . I tried re placing in the password login screen and it will not even save the correct P/W.

All Replies (1)

Onno Ekker
Onno Ekker
more options

Can you give some more information about your setup, like which operating system you use, which add-ons you have installed and for what e-mail account his happens? Also do you use a master password, or have you stored the password for the account?

If it is for an Apple/iCloud account: Apple has changed their way to login about two weeks ago, only allowing two-factor authentication and app specific passwords. If so, you should remove any stored password in Thunderbird, generate a new app specific password on iCloud and use that to authenticate in Thunderbird.